Terms of Service

By creating an account or using VaulterX you agree to this Agreement and any policies referenced in it. If you do not agree, you must not access or use VaulterX.

You represent that you have the legal authority to enter into this Agreement, whether on your own behalf or on behalf of an entity you represent.

You must be at least 18 years old, a resident of the United States, and located in a state where we offer the service. We ask for your date of birth and state of residence before your first purchase, we may check your location, and we verify your identity with a government-issued ID and a live selfie through our verification provider before any funds are paid out to you. VaulterX is not directed at, and may not be used by, anyone under the age of 18.

Some states are not served. If you reside in, or access VaulterX from, a state where we do not offer the service, you may not purchase packs, add funds, buy on the marketplace, or have items shipped to that state. Where a restriction is discovered after you have a balance or items with us, we will return what is yours as described in Section 5.

You must provide accurate information when creating your account and keep it up to date. You are solely responsible for all activity that occurs under your account and for safeguarding your login credentials and gems balance from unauthorized use.

You must notify us immediately at support@vaulterx.com if you suspect unauthorized access to your account. We may suspend or terminate accounts that provide false information, violate this Agreement, or are used fraudulently.

VaulterX lets you purchase digital packs of collectible trading cards, reveal them through our live host experience, and manage the cards you pull in your personal vault.

Cards offered through VaulterX are pre-graded by independent third-party grading services (as identified on each listing); VaulterX does not grade cards itself and does not warrant the accuracy of any third-party grade.

From your vault you may request physical shipment of an item, sell it back to VaulterX through the Instant Buyback feature (Section 7), or list it for sale to other users on the VaulterX marketplace (Section 9).

VaulterX uses a prepaid balance (“gems”) to fund pack purchases and other eligible transactions. Gems are purchased with real money through our payment processor and are added to your account balance.

Gems you purchase are store credit. They have no value outside VaulterX, are non-transferable between accounts, are not interest-bearing, and cannot be withdrawn or redeemed for cash. Only proceeds from selling an item, through Instant Buyback (Section 6) or the marketplace (Section 9), may be withdrawn, as described in Section 5.

All pack purchases are final once a pack is opened. We do not offer refunds for opened packs, and we are not responsible for purchases made in error once a pack has been revealed.

We may place limits or delays on deposits or payouts to prevent fraud or to comply with applicable law, and we may change accepted payment methods at any time.

Before we pay out any funds, you must complete identity verification with our verification provider, which requires a government-issued photo ID and a live selfie. We receive only the outcome and a reference; we do not receive or store your document. If the document shows you are under 18, your account is closed to purchases.

Only net proceeds from selling items may be withdrawn: amounts credited through Instant Buyback or completed marketplace sales, less any withdrawal already paid. Purchased gems and promotional credit cannot be withdrawn. Withdrawals are limited to $10,000 per rolling 24 hours, are held for at least 24 hours after they are requested, and may be reviewed by a person before they are sent. Withdrawals are paid through our payment processor to an account in your name, and once your withdrawals in a calendar year exceed $600, the processor collects your taxpayer information for required reporting.

You may set daily, weekly and monthly limits on the funds you add, and you may close your account to purchases for a fixed period or permanently, from Account, Play safely. A limit reduction and any self-exclusion take effect immediately. A limit increase takes effect after 24 hours. A self-exclusion can be extended but not shortened, and we will not lift one at your request. During a self-exclusion you may still sell back items and withdraw eligible proceeds.

Our Responsible Play page describes these tools and lists free, confidential sources of help. We may also pause purchases on an account where we reasonably believe a person is under age, resident in a state we do not serve, or using the service in a way that is harmful to them.

Each pack discloses the published odds of pulling each item and the remaining inventory in that pack's pool at the time of purchase. These figures reflect the live state of the pool and may change as other users open packs.

Some packs offer selectable risk modes that adjust the published probability distribution and price. The odds and price for the risk mode you select are shown before you confirm a purchase, and your purchase is governed by the odds displayed at that time.

A pack may be paused, modified, or removed from sale at our discretion, including when a pack's pool is exhausted, without liability to you, provided that any pack you have already purchased will be honored.

After you pull a card, VaulterX may offer to buy it back from you immediately for gems at a price shown at the time of your reveal. Buyback pricing reflects our own assessment of the item's value and may differ between risk modes.

If you accept a buyback offer, the item is transferred back to VaulterX and the offered amount is credited to your gems balance. Buyback offers may expire if not accepted within the window shown at the time of the offer.

Instant Buyback is offered at our discretion and may be limited, adjusted, or withdrawn for particular items or accounts at any time.

Cards you pull and do not sell back are held in your vault. VaulterX uses commercially reasonable measures to protect the physical integrity and security of vaulted items.

You may request physical shipment of a vaulted item to yourself at any time, subject to availability. Shipping timelines, fees, insurance and carrier availability may vary by destination and item, and are disclosed before you confirm a shipping request.

You are responsible for providing an accurate shipping address. VaulterX is not responsible for items lost or delayed due to an incorrect address or carrier delay once tendered to the carrier, except as required by law.

VaulterX offers a fixed-price marketplace where you may list vaulted items for sale to other users, and purchase items listed by other users, in exchange for gems.

Transactions on the marketplace are between the listing user and the buyer, facilitated by VaulterX. We do not guarantee the condition, authenticity or value of any listed item beyond what is disclosed on the listing.

We may charge a fee on completed marketplace sales, disclosed to you before you confirm a listing or purchase. We may remove a listing or cancel a marketplace transaction that we reasonably believe violates this Agreement or applicable law.

You agree not to: exploit bugs or vulnerabilities in VaulterX; use bots, scripts or other automated means to purchase packs, open packs, or interact with the marketplace; attempt to manipulate published odds, inventory, buyback pricing or marketplace listings; reverse engineer or scrape any part of the service; create multiple accounts to evade restrictions; or use VaulterX for any unlawful, fraudulent or abusive purpose.

We may investigate suspected violations of this section, and may suspend or terminate your account, withhold funds or items involved, and reverse related transactions where we reasonably believe this Agreement has been violated.

VaulterX and its licensors own all rights in the platform, including its software, design, branding and the VaulterX name and logo. You may not copy, modify or create derivative works of VaulterX except as this Agreement expressly allows.

Cards and other items you own and hold in your vault remain your property; VaulterX does not take ownership of items stored on your behalf. If you submit feedback, comments or other content to us, you grant VaulterX a non-exclusive, royalty-free license to use it to operate and improve the service.

VaulterX is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Winners Inc. and VaulterX will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue or data, arising out of or relating to your use of VaulterX.

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to this Agreement or VaulterX will not exceed the greater of (a) the amount you paid to VaulterX in the twelve months before the claim arose, or (b) one hundred dollars ($100).

You agree to indemnify, defend and hold harmless Winners Inc., VaulterX, and their officers, employees and agents from any claim, loss or expense (including reasonable attorneys' fees) arising out of your use of VaulterX, your violation of this Agreement, or your violation of any law or the rights of a third party.

This Agreement is governed by the laws of the State of Nevada, without regard to conflict-of-laws principles, and any dispute not resolved informally will be brought in the state or federal courts located in Nevada, unless applicable law requires otherwise.

Before filing a claim, you agree to contact us at support@vaulterx.com so we can attempt to resolve the dispute informally.

You may close your account at any time by contacting support@vaulterx.com, subject to completing any pending orders, shipments or marketplace transactions.

We may suspend or terminate your access to VaulterX at our discretion, including for violation of this Agreement, suspected fraud, or as required by law. Sections of this Agreement that by their nature should survive termination will continue to apply.

We may update this Agreement from time to time. If we make a material change, we will provide notice through VaulterX or by email before the change takes effect. Continued use of VaulterX after a change takes effect constitutes acceptance of the revised Agreement.

VaulterX is operated by Winners Inc. Questions about this Agreement can be sent to support@vaulterx.com.